Reorganizing The Business For Customer-Centric Processes

Reorganizing The Business For Customer-Centric Processes

Processes should be designed with the customer in mind. Business Analysts involved in process improvement projects usually have to focus on the “moments of truth” by analyzing all the points in the process where there’s interaction with the customer. Designing processes with the customer in mind means focusing on the touch points with the customer. Guest Post By Daphne Lefran

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The Role of Business Analysts in User Acceptance Tests: Identifying Test Cases That Work

The Role of Business Analysts in User Acceptance Tests: Identifying Test Cases That Work

Writing effective test cases is a key task in software projects. Defects that trickle into the production environment can lead to a massive and public project failure so it is extremely important that test cases are well thought out, comprehensive and feasible. Good test cases can save a lot of time and reduce hesitation.

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The Importance Of Asking The "Right" Questions

The Importance Of Asking The "Right" Questions

There is something superficial about today's culture, however: The masses of information available out there and the culture in most organizations can place significant pressure on professionals to project and exude knowledge. Consequently, admitting that one does not know can quickly become a source of stigma, especially in situations where one is “expected” to know.

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An Awesome Guide To Requirements Elicitation: What To Do Before The Event

An Awesome Guide To Requirements Elicitation: What To Do Before The Event

To avoid project failure, it is extremely important to plan for elicitation events effectively so that any anticipated difficulties can be nipped in the bud. For quick tips on how to increase the chances of your requirements elicitation event (Brainstorming sessions, workshop sessions, etc) through effective planning and visualisation, get a copy of BAL's ebook.

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Process Reference Models: Why You Should Use One

Process Reference Models: Why You Should Use One

What Are Process Reference Models?

It’s easier to describe them by saying what they are not:

They are NOT a step-by-step set of instructions that dictate how your processes should work. They only serve as a guide for making process decisions and will need to be modified to suit the requirements of your business

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Organising ERP Projects: The Role of Business Analysts

Organising ERP Projects: The Role of Business Analysts

The role of the BA may not always be clear or emphasised especially when key stakeholders and consultants are also on a project. This article discusses the role of BAs in an ERP project and how they can be organised to add value. How BAs are organised during ERP Projects can make a huge difference.

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Knowledge Management In Business Analysis: Multiplying Human Potential

Knowledge Management In Business Analysis: Multiplying Human Potential

Who’s the one person in your team you simply can’t afford to lose? It’s okay - every business has one: some expert, savant, or otherwise indispensable worker who holds projects together like glue. People like these are called Subject Matter Experts. They are those from whom we elicit those requirements that are not always explicitly stated. These people are incredible assets—until they are no longer with the business…and then they become a liability. Guest Post By Edgar Wilson.

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Business Process Reengineering Vs Business Process Optimisation

Business Process Reengineering Vs Business Process Optimisation

BPO and BPR are two separate approaches to achieving process improvement and they need to be understood within the context of improving business processes in order to identify which approach is best for your business.

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