Solving Complex Business Problems: An Introduction to Soft Systems Methodology - Part 2

Solving Complex Business Problems: An Introduction to Soft Systems Methodology - Part 2

As discussed in the previous article, Solving Complex Business Problems: An Introduction to Soft Systems Methodology, the steps of SSM can be applied in any particular order and the analyst may choose to skip or apply steps depending on what is needed to understand the problem situation. The steps of SSM that will be applied in this article include:

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Solving Complex Business Problems: An Introduction to Soft Systems Methodology

Solving Complex Business Problems: An Introduction to Soft Systems Methodology

Some business problems are by their nature, complex to handle. Due to their complexity and the non-suitability of traditional problem solving methods, Soft Systems Methodology (SSM) can be used as the methodology for arriving at recommendations for action and positive change. This recommendation for action can range from making minute changes to a process to introducing a new information system.

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Resolving A Messy Situation: Soft Systems Methodology

Resolving A Messy Situation: Soft Systems Methodology

It is not in all cases that a project is launched from a clearly defined problem statement and plan of action. In some cases, the situation requires careful study aimed at resolving conflicting views on the causes of a problematic situation. Soft Systems Methodology when applied, can make all the difference. 

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