Processes should continue to be monitored, measured, updated and improved long after they've been automated. Business Process Management is not a one-off initiative but a mindset that should be nurtured within the organization. Knowing what can go wrong on your BPM journey will help you manage any accompanying risks and opportunities.Read More
One day at work, I was invited to present a 1-hour introduction to BPM practice to a bunch of staff from another department. On one hand, I was excited at the opportunity to discuss a topic I was passionate about. On the other hand, I felt some agitation. How was I to deliver timeless BPM pointers that would add value in just an hour? If I had time to say only 5 things about BPM, what would they be?