Why, When and How Should Business Analysts Use BPMN?
/ Stephanie FamuyideAs a followup to the post, Why Should Business Analysts Use BPMN?, Here’s an interesting piece from BPM Tips that shares and consolidates perspectives from 19 Business Analysis Professionals on “Why, when and how should business analysts use BPMN?”.
Enjoy the read.
Most software development and process improvement projects involve introducing new ways of working as part of implementation. Creating a procedure document users can follow thus becomes a key activity for business analysts that needs to be completed so that system users can perform their duties using the new system or process on day one.
While there’s nothing like having some experience under your belt, Business Process Management (BPM) certifications can aid analysts in some key ways: they serve as concrete evidence of business process management knowledge; offer the opportunity to learn new concepts /best practices; and benefit from the experience of trainers/mentors.
If you’re a business analyst involved in a BPM project, use these free courses to get up to speed on BPM concepts:
Processes should be designed with the customer in mind. Business Analysts involved in process improvement projects usually have to focus on the “moments of truth” by analyzing all the points in the process where there’s interaction with the customer. Designing processes with the customer in mind means focusing on the touch points with the customer. Guest Post By Daphne Lefran
To get an understanding of what Business Process Model and Notation (BPMN) is, it is certainly helpful to look at it from the angle of what it is not.
What Are Process Reference Models?
It’s easier to describe them by saying what they are not:
They are NOT a step-by-step set of instructions that dictate how your processes should work. They only serve as a guide for making process decisions and will need to be modified to suit the requirements of your business
“We started the project 3 months ago but it never really went anywhere”
“We just don’t have the resource to do it”
“SMT couldn’t see the point in making the changes we suggested”
Sound familiar? Guest Post By Hannah Lincoln, ITAS
BPO and BPR are two separate approaches to achieving process improvement and they need to be understood within the context of improving business processes in order to identify which approach is best for your business.
Our team recently completed a project that involved documenting As-is processes. The objective was to create a central repository of processes to guide process improvement discussions. Though businesses embark on process mapping exercises for different reasons, the benefits are worthwhile, if successfully completed. To achieve success with building your process repository, there are some key success factors you should be aware of:
Data and analytics can provide invaluable insights into how your business is performing. Experts like Mark Stiffler say that leveraging data and analytics can uncover new growth opportunities, strengthen existing processes, and increase your overall efficiency. In this blog post, we'll discuss eleven tips you can use to leverage data and analytics to improve your business processes.