One of the most important skills business analysts must have in their arsenal is effective communication. In a field where details are key and a wealth of information is shared on a regular basis, productive communication is key to success. Here are a few tips to hone your communication skills.
Back up your verbal communication with written communication
Don't rely solely on communicating verbally; many people find it useful to have information written down that backs up what they've been told, so there's a lower probability of misinterpretation or making assumptions. Make sure you check that your written communication is grammatically correct and easily understood, without using jargons. The simpler and more straightforward your communication is, the more effective it is.
When speaking to colleagues and clients, always maintain a positive tone. If you come across as negative or standoffish when you talk to others, they will respond in the same way. Use positive language and people will be more open to communicating with you openly. Even when presenting a problem, speak in a way that suggests the issue is solvable and people will likely approach discussions with the same positive attitude. Don’t let your mood affect how you communicate with others.
Engage in active listening
Active listening is the practice of repeating what someone has said to you, explaining how you have interpreted what they said. This is an extremely effective practice in communication as it ensures that not only have you understood what the speaker said, but also that you are fully engaged in the conversation. This is also an effective way of maintaining transparency and ensuring you are not making any assumptions.