What Does A BA Do?
Explore these 3 responsibilities
To be a good business analyst, one must have a clear-cut idea of what is required of them regarding their roles and responsibilities. A business analyst is an intermediary between customers and the company’s technical team. Below are 3 basic responsibilities of a business analyst.
1. Eliciting and documenting requirements
Interacting with customers with the intention of understanding and documenting their requirements is a major responsibility of business analysts. After eliciting requirements, the analyst then liaises with the technical team to develop the product required. Some methods of eliciting requirements are through interviews, questionnaires, document analysis, prototyping and observation.
After eliciting business requirements, it is the responsibility of the analyst to ensure that non-functional and functional requirements are also captured. Non-functional requirements deal with “How the application works” while functional requirements deal with “what the application does”.
2. Defining risk factors
One of the business analyst’s key responsibilities is risk management. The analyst supports business projects by identifying and finding solutions to any risks that crop up. Project risks are any unforeseen problems that may delay the completion of a project while business risks are those that may negatively influence the business. Examples include anything that could hinder the release of a new product to go as planned, such as key project personnel leaving (project risk), or growing faster than you can manage (business risk).
3. Supporting the user acceptance testing process
Before delivering the solution to customers, it is the responsibility of the business analyst to ensure that the technical team successfully developed the right application. The analyst does this by supporting the testing process and making sure that the implementation meets the needs of customers. This is done with the aim of ensuring that the implementation fulfils the project’s intended benefits. The analyst also has to ensure that the investment gives the company good returns while maintaining the customer's trust.
Being the core intermediary between several departments in a company, the business analyst has to keep all forms of communication open for easy interaction. It is also the responsibility of the business analyst to keep reviewing company processes on a regular basis in order to determine if anything needs to change. With the above responsibilities in mind, any business analyst can guarantee maximum fulfilment for both the customer and the organisation.