Solving Complex Business Problems: An Introduction to Soft Systems Methodology

Solving Complex Business Problems: An Introduction to Soft Systems Methodology

Some business problems are by their nature, complex to handle. Due to their complexity and the non-suitability of traditional problem solving methods, Soft Systems Methodology (SSM) can be used as the methodology for arriving at recommendations for action and positive change. This recommendation for action can range from making minute changes to a process to introducing a new information system.

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Problem Solving: Unveiling the Multiple Faces of the PIECES Framework

Problem Solving: Unveiling the Multiple Faces of the PIECES Framework

In a quest to prevent solving the wrong problem, numerous techniques like the cause and effect diagram and 5 Whys have been introduced. One problem solving tool that shouldn’t go without a mention is the PIECES framework. What makes it so unique is that it can be applied to analysis at multiple levels to deliver different results, depending on how you apply it.

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