Key BPM Lessons from Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage by Peter Franz & Mathias Kirchmer.Read More
One day at work, I was invited to present a 1-hour introduction to BPM practice to a bunch of staff from another department. On one hand, I was excited at the opportunity to discuss a topic I was passionate about. On the other hand, I felt some agitation. How was I to deliver timeless BPM pointers that would add value in just an hour? If I had time to say only 5 things about BPM, what would they be?