An existing trend in business analysis is the use of the mind map technique. It has various areas of application such as planning, taking notes, organising ideas, creative problem solving, collaborating, summarising, and so on.
Throughout the analysis phase, the primary role of business analysts is to investigate, evaluate and scrutinise information obtained from stakeholders as well as any relevant project documentation. This can be simplified by applying mind maps to structure the information obtained through a carefully thought-out representation of ideas, concepts, thoughts, and problems.
The fast-paced business environment of today also requires that BAs save time, enhance their effectiveness, and become more creative in their thinking. Mind maps are useful in organising thoughts in a visual and efficient way. An example of its use is in preparing and delivering presentations. It is important to note that the mind map is not a deliverable of the business analyst but is instead, used in the process of understanding the business in order to proffer comprehensive business solutions.
Mind maps may be used to display the connection between images, colours, texts, thoughts and ideas in a non-linear form. Keywords may be used on connections to explain the relationship between parts. It can be drawn manually on paper or by using online software like Lucid chart, bubbl.us, etc to summarise complex thoughts and ideas.
Creating a mind map requires carrying out the following steps:
Establish the dominant idea and include it in the mind map
Depending on the requirements of the project, the BA should first identify the dominant idea for further exploration and investigation. This idea is placed at the center of the map.
Classify the factors that influence the main idea/problem
After establishing the dominant idea on the mind map, the business analyst should include additional ideas behind the dominant idea. At this stage, the BA may for instance, employ different categories of problem or idea description. These categories aid structuring.
The diagram below depicts a mind map:
Discuss the main areas suggested above
This stage requires that the main ideas presented are carefully thought-out to offer the best possible ideas aimed at solving existing problems/exploiting opportunities by organizing ideas and identifying the root cause of existing problems.
Though the mind map technique is useful in organizing ideas, it has been criticized for easily being misused as a brainstorming tool (creating relationships between ideas may impede idea generation) and often requiring the illustrator to interpret what has been drawn, since a shared understanding of the mind map can be difficult to communicate.