20 Nuggets for Conducting Stakeholder Interviews

20 Nuggets for Conducting Stakeholder Interviews

The quote by William Shatner certainly underscores the importance of the interview as a fact-finding technique. While interviews provide analysts the opportunity to learn about stakeholders’ needs, stakeholders in the process of being interviewed, also start to unravel the intricacies of what they want – their elusive requirements.

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Emotional Intelligence & The Business Analyst

Emotional Intelligence & The Business Analyst

Emotional Intelligence is about identifying and understanding other people's emotions with the objective of channelling these emotions towards a positive outcome. A person with a high emotional intelligence is able to decipher his emotions as well as that of others to help him form healthy working relationships.

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The 80-20 Rule: The Law of the Vital Few & The Trivial Many

The 80-20 Rule: The Law of the Vital Few & The Trivial Many

What if it’s only 20% of the requirements that will actually deliver the most (80%) business value? What if it’s only 20% of the business problems that cause the most issues within the organization? Focusing on key issues and tasks instead of attempting to tackle everything at once can help you achieve huge benefits in the short term. 

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10 Process Components You Should Define

 10 Process Components You Should Define

Defining (and documenting) a process is one of the first steps to understanding how it works. Process improvement starts first with understanding how the process works, so whether you’re interviewing process participants or observing how it works, this post lists 10 process components that will help you arrive at a high-level description of the process.

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10 Tips for Effective Requirements Management

10 Tips for Effective Requirements Management

Requirements are usually not cast in stone. Stakeholders gather insights and more knowledge of their true needs with time, causing them to change their minds over decisions they made in the past, no matter how late in the game. It seems reasonable to expect that requirements will change over time and thus need to be managed proactively in anticipation of change.

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