Are you an analyst on a process improvement project?

This questionnaire provides a comprehensive starting point for compiling relevant questions you need answers to.

Process improvement starts first with defining and understanding how the process works, so whether you’re interviewing process participants, holding a process improvement workshop or observing a process, this template provides 35 key questions for arriving at a comprehensive description of a business process (As-is) and identifying which improvements should be made to implement the revised (To-be) process.

Includes:

• A Response/Requirements Tracking Sheet
• 35 process elements to define
• Process Improvement Action Plan Template
• Usage Guide
• Helpful links on Business Process Management (BPM)
• Product updates when new versions are released