A List of Business Process Management Certifications

A List of Business Process Management Certifications

While there’s nothing like having some experience under your belt, Business Process Management (BPM) certifications can aid analysts in some key ways: they serve as concrete evidence of business process management knowledge; offer the opportunity to learn new concepts /best practices; and benefit from the experience of trainers/mentors.

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Reorganizing The Business For Customer-Centric Processes

Reorganizing The Business For Customer-Centric Processes

Processes should be designed with the customer in mind. Business Analysts involved in process improvement projects usually have to focus on the “moments of truth” by analyzing all the points in the process where there’s interaction with the customer. Designing processes with the customer in mind means focusing on the touch points with the customer. Guest Post By Daphne Lefran

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Process Reference Models: Why You Should Use One

Process Reference Models: Why You Should Use One

What Are Process Reference Models?

It’s easier to describe them by saying what they are not:

They are NOT a step-by-step set of instructions that dictate how your processes should work. They only serve as a guide for making process decisions and will need to be modified to suit the requirements of your business

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Business Process Reengineering Vs Business Process Optimisation

Business Process Reengineering Vs Business Process Optimisation

BPO and BPR are two separate approaches to achieving process improvement and they need to be understood within the context of improving business processes in order to identify which approach is best for your business.

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Process Mapping: Key Success Factors You Should Know About

Process Mapping: Key Success Factors You Should Know About

Our team recently completed a project that involved documenting As-is processes. The objective was to create a central repository of processes to guide process improvement discussions. Though businesses embark on process mapping exercises for different reasons, the benefits are worthwhile, if successfully completed. To achieve success with building your process repository, there are some key success factors you should be aware of:

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15 Quick Tips For Modelling Business Processes

15 Quick Tips For Modelling Business Processes

Business Process Modelling is a technique, one that comes with standards that are understandable to stakeholders if presented in the right form but this is not always the case. The problem with drawing process models is that they can quickly become unwieldy over time, hard to maintain and difficult to understand, thereby defeating their main purpose which is to convey meaning.

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Prioritising Business Processes: How To Select Processes For Improvement

Prioritising Business Processes: How To Select Processes For Improvement

No matter which approach you adopt, process selection should be guided by this basic principle: Only about 20% of organisational processes have the potential to deliver unique competitive advantage (Pareto’s Principle). If you can identify these processes, half the battle is won.

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20 Principles Of Business Process Improvement

20 Principles Of Business Process Improvement

Companies undertake process improvement efforts for numerous reasons. If a company is vying to attract investors for example, it must have its ducks in a row. Process information flying around in memos and emails can easily lead to chaos and a general lack of understanding of how things are supposed to work. To work effectively, employees should have a complete view of the effects of their actions and inactions on process outcomes.

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When Processes Become Problematic: 3 Ways to Correct Bottlenecks

When Processes Become Problematic: 3 Ways to Correct Bottlenecks

Processes where input have to be received from preceding steps are extremely prone to bottlenecks. Bottlenecks can cost the company time, money and valuable customers. Customers will switch to faster competitors if they do not get their products on time. If tasks sit for days in a person's inbox waiting for attention or engineers are constantly waiting to receive product specifications, improvement efforts and projects will suffer.

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10 Benefits of Business Process Management

10 Benefits of Business Process Management

BPM is a combination of practices centred on driving organizational value through a process-improvement culture. It can be as simple as defining unclear processes, continually looking for areas of improvement and making changes, or as complex as a complete business process re-engineering venture. Whatever your approach is, there are certainly many benefits to be had.

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10 Process Components You Should Define

 10 Process Components You Should Define

Defining (and documenting) a process is one of the first steps to understanding how it works. Process improvement starts first with understanding how the process works, so whether you’re interviewing process participants or observing a process, here are 10 process components that will help you arrive at a high-level description of the process.

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Lean Principles & Business Process Improvement

Lean Principles & Business Process Improvement

Peter F. Drucker once stated:

There is nothing so useless as doing efficiently that which should not be done at all.

If you understand lean principles and are able to examine the business from the customer’s perspective, you start to understand what adds value, what doesn’t add value and can discuss along these lines with stakeholders on how improvements can be made.

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