3 Quick Tips For Better Listening

3 Quick Tips For Better Listening

Listening is one of the most powerful skills every BA should strive to develop. I once mentored a BA who had a serious listening problem. It wasn’t that he couldn’t pay attention at all. He could but it required a lot of effort. In many instances during the course of a conversation, his mind would stray. 

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Facilitation in Business Analysis: 5 Tips For Effective Facilitation

Facilitation in Business Analysis: 5 Tips For Effective Facilitation

Facilitation takes special effort, skill and experience to master. It is not exclusive to business analysts, however, but it is particularly important to them since they are required to manage requirement elicitation meetings and workshops. Effective facilitation can help stakeholders define and discover their requirements.

This piece discusses 5 key tips for effective facilitation.

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Reorganizing The Business For Customer-Centric Processes

Reorganizing The Business For Customer-Centric Processes

Processes should be designed with the customer in mind. Business Analysts involved in process improvement projects usually have to focus on the “moments of truth” by analyzing all the points in the process where there’s interaction with the customer. Designing processes with the customer in mind means focusing on the touch points with the customer. Guest Post By Daphne Lefran

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The Role of Business Analysts in User Acceptance Tests: Identifying Test Cases That Work

The Role of Business Analysts in User Acceptance Tests: Identifying Test Cases That Work

Writing effective test cases is a key task in software projects. Defects that trickle into the production environment can lead to a massive and public project failure so it is extremely important that test cases are well thought out, comprehensive and feasible. Good test cases can save a lot of time and reduce hesitation.

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The Importance Of Asking The "Right" Questions

The Importance Of Asking The "Right" Questions

There is something superficial about today's culture, however: The masses of information available out there and the culture in most organizations can place significant pressure on professionals to project and exude knowledge. Consequently, admitting that one does not know can quickly become a source of stigma, especially in situations where one is “expected” to know.

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