How to Get Stakeholders to Open Up During Elicitation Sessions

If you’ve worked as a Business Analyst for a while, you’ve probably encountered stakeholders who appear quite economical with information. You know there’s more to the issue than they’re letting on. The key question is, how can you get stakeholders to open up when conducting elicitation events like interviews or workshop sessions? 

Read More

What BAs Should Know About Feedback Analysis

What BAs Should Know About Feedback Analysis

I particularly find the concept of feedback analysis quite versatile because it can be applied to one’s professional development as well as the concept of implementing business projects successfully over time. Feedback analysis can give insight into your performance, whether as an individual or as a team.

Read More

Solving Complex Business Problems: An Introduction to Soft Systems Methodology - Part 2

Solving Complex Business Problems: An Introduction to Soft Systems Methodology - Part 2

As discussed in the previous article, Solving Complex Business Problems: An Introduction to Soft Systems Methodology, the steps of SSM can be applied in any particular order and the analyst may choose to skip or apply steps depending on what is needed to understand the problem situation. The steps of SSM that will be applied in this article include:

Read More

Solving Complex Business Problems: An Introduction to Soft Systems Methodology

Solving Complex Business Problems: An Introduction to Soft Systems Methodology

Some business problems are by their nature, complex to handle. Due to their complexity and the non-suitability of traditional problem solving methods, Soft Systems Methodology (SSM) can be used as the methodology for arriving at recommendations for action and positive change. This recommendation for action can range from making minute changes to a process to introducing a new information system.

Read More

15 Quick Tips For Modelling Business Processes

15 Quick Tips For Modelling Business Processes

Business Process Modelling is a technique, one that comes with standards that are understandable to stakeholders if presented in the right form but this is not always the case. The problem with drawing process models is that they can quickly become unwieldy over time, hard to maintain and difficult to understand, thereby defeating their main purpose which is to convey meaning.

Read More

20 Nuggets for Conducting Stakeholder Interviews

20 Nuggets for Conducting Stakeholder Interviews

The quote by William Shatner certainly underscores the importance of the interview as a fact-finding technique. While interviews provide analysts the opportunity to learn about stakeholders’ needs, stakeholders in the process of being interviewed, also start to unravel the intricacies of what they want – their elusive requirements.

Read More

The 80-20 Rule: The Law of the Vital Few & The Trivial Many

The 80-20 Rule: The Law of the Vital Few & The Trivial Many

What if it’s only 20% of the requirements that will actually deliver the most (80%) business value? What if it’s only 20% of the business problems that cause the most issues within the organization? Focusing on key issues and tasks instead of attempting to tackle everything at once can help you achieve huge benefits in the short term. 

Read More

The 3-Step Guide to Documenting Requirements with Use Cases

The 3-Step Guide to Documenting Requirements with Use Cases

I was once part of a project team that employed use cases to identify which developer was working on the different software modules. We had different colour codes for each developer, so we could easily see at a glance who was working on what functionality and what level they had reached. Most analysts see the use case as a communication tool in holding discussions with stakeholders and for validating requirements. Here are the 3 major steps to applying the use case technique to your project.

Read More